Car Craft

CAR CRAFT ACCIDENT REPAIR CENTRES

Car Craft is the longest established organisation of its type in the motor body repair industry in Australia

In 1987 Car Craft Panel & Paint Ltd was formed in Western Australia by a small group of body repair business proprietors with a vision to establish a network of professional businesses to lift standards in the body repair industry. The company trades as Car Craft Accident Repair Centres.

There are now Car Craft Accident Repair Centres in Western Australia, Queensland and South Australia providing consumers with quality workmanship, excellent customer service and professional business systems.

Environmental Responsibility

All Car Craft Members have been audited for compliance with the national Green Stamp Environmental Management System.

Green Stamp is a motor industry specific program that provides accreditation for businesses that not only comply with the law, but have gone beyond meeting their environmental responsibilities to operate in a way that is environmentally friendly.

Car Craft has sponsored the audit and is assisting members to meet the standard. There are a number of members who are already accredited and all are working towards full compliance (level 3).

Insurance Companies are now requiring Green Stamp Accreditation, as part of their minimum standards for being part of their preferred repairer network.

Customer Service

For Car Craft Accident Repair Centres, superior customer service is about identifying and satisfying customer concerns. Car Craft conducts workshop inspections to ensure quality of work, customer service and shop presentation standards are maintained.

Customers are invited to complete a “Customer Satisfaction Response Survey” form supplied as they take delivery of their repaired vehicle. Unfavourable comments are followed up and a resolution to problems are actively pursued through the Car Craft Group head office.

The Car Craft Difference

Car Craft members are experts in the collision repair industry. They understand the need to provide high quality repairs in the shortest possible time and will manage the whole process, including assistance with making your insurance claim if necessary, as well as repairing your vehicle.

If you are not at fault in the accident Car Craft can assist with third party claims.

Our businesses are equipped with state of the art technology and have the experience, equipment and expertise to ensure you receive a quality repair using the correct method in a timely manner.

Dispute Resolution

If you have a problem with a member over a repair to your vehicle and are unable to resolve the matter with the individual business, Car Craft can help.

Car Craft provides a formal Dispute Resolution Process to assist should things go wrong.

Car Craft Excess Plus

Exclusive to Car Craft Accident Repair Centres and their customers is Excess Plus.car-craft-excess-plus-promo

This product provides customers the peace of mind that if they are involved in another accident within twelve months of receiving their policy, Excess Plus will pay up to $500.00* of your insurance excess.

Ask your participating Car Craft Repair Centre about Excess Plus.

The policy is valued at $69.95 and is complimentary to our valued customers.

*T&C’s apply; customer can only receive the complementary policy after paying their current insurance excess.