Category Archives: replacement vehicles

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Compass Claims

Accident Replacement Vehicles

Compass Claims specialise in providing accident replacement vehicles for drivers who have been involved in non-fault vehicle accidents.

Most Australian drivers don’t know that they’re legally entitled to an accident replacement vehicle whilst theirs is being repaired.

Compass Claims are the leading provider of accident replacement vehicles Australia wide with over 10 years’ experience. Compass’ fleet size and national coverage means that, whenever a replacement vehicle is needed, Compass Claims are there to help immediately.

Conveniently located in all major capital cities across Australia, we currently have over 11 actively operating branches in both regional and metro areas along with 3 satellite operations and this is continuing to grow. What’s more, Compass endeavour to make an inconvenient situation as convenient as possible, offering:

• Vehicle delivery to a chosen location up to 7 days a week
• 24/7 in house customer service team ready to guide you through the process
• Modern fleet with nothing over 3 years
• A wide and varied range, including standard, luxury, commercial and speciality vehicles along with motorbikes ensuring a comparable replacement.

Our customers are our number one priority, we offer an ethical and trusted service that combines flexibility, efficiency and peace-of-mind.

Compass Claims – It’s not too good to be true!

Is the vehicle free? The vehicle is provided on a ‘credit hire basis’.  ‘Credit hire’ means that we will provide the car to you on credit.  You will not be required to provide security for the hire cost.  We require card details to which we can charge any tolls/fines/excesses that may be applicable.

Under the terms of the credit hire agreement (which you should read carefully), you still have a contractual liability for the charges. However, as it appears you are not responsible for the accident Compass will try to recover the credit hire cost of the hire vehicle from the at fault party. To enable Compass to do this you will need to co-operate with Compass.

Compass expectations of what cooperation is required of you are set out in the Mandate.  You should read this document carefully and speak to us about anything that needs clarification before you sign it.




Is your vehicle experiencing mechanical issues, or perhaps it’s in need of a service? Toowong Milton Body Repairs offer full mechanical services to all our customers including log book servicing. Read more