Terms
Your access and use of this website is subject always to the following terms. In accessing this website you agree to accept unaltered these terms. These terms are subject to change without notice.
Copyright
The content in this website and portal is owned and operated by Drive Accident Solutions ABN 98 858 005 321 and its content is protected by Australian and international copyright laws.
You may not use, copy, modify or deal with the content of this website in any unauthorised way without the express written consent of Drive Accident Solutions.
All copyright rights are reserved.
Liability
Any use of this website, including accessing the website, use of content or information on the website and any and all external links, bookmarks, cookies or other features whether they be internal to this website or hosted externally is done so at the sole risk of the user.
Drive Accident Solutions accepts no liability whatsoever for any damage, loss or injury caused as a direct or indirect result of the use of this website, including any viruses, trojans or other malware.
To the maximum extent allowed by law, we hereby expressly exclude and limit our liability for any damage that may arise as a result of this website and its use and content.
Disclaimer
This website is provided for public information, advertising and interest. The content of this website is for general interest only and information is provided in summary form only on topics of interest. In no way does the content of this website represent advice specific for your needs, nor does it represent comprehensive quotations appropriate for all circumstances. Any quotations given through this website are subject to review and approval by a member of our staff.
The content of this website does not attempt to be comprehensive and is designed for a general, public audience.
We have tried to ensure that content is current at the time of publishing, however, we do not guarantee its currency, accuracy or relevance. We have tried to ensure that content is current at the time of publishing, however, we do not guarantee its currency, accuracy or relevance.
You should always seek advice of an appropriately qualified professional in relation to any matters that may arise from you accessing the website content.
Opinions
The opinions of individual authors contributing to this website or to external websites linking to or from this website are their own opinions and they are not necessarily endorsed by Drive Accident Solutions.
Privacy policy
At Drive Accident Solutions we are committed to respecting your privacy. The following Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, stored, and distributed by us. By using this website, contacting our business, engaging our services or otherwise dealing with our business you are accepting the practises described in this Privacy Policy for the use of your personal information.
Drive Accident Solutions does not represent to be bound by the Privacy Act 1988 (the Act) and the Australian Privacy Principles (APP), however, this Privacy Policy has been drafted in general compliance with the requirements of the Act. For more information, visit www.privacy.gov.au.
Failure to provide us with your privacy policy
Your failure to provide us with your personal information, whether that is information requested by us, required by law or otherwise necessary for us to conduct work on your behalf or provide you with a service, may result in us terminating any agreement, work order or other relationship. We will only terminate any such relationship after notice is given to you from us that if the information is not provided we can no longer act and providing you with a reason as to why the particular information is required.
Quality of personal info
Our goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact us by email or fax if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable efforts to correct the information. No fee applies to correction of personal information.
Access to personal info
Should you wish to access or correct your personal information please contact our Privacy Officer.
The Privacy Officer: Angela Manteit
Phone: 07 3369 3994
Email: [email protected]
Post: 192 Lavarack Ave, Pinkenba QLD 4008
Complaints procedures
Should you wish to complain about our business breaching this policy please contact our Privacy Officer in writing detailing your complaint, including any relevant dates and times, contact persons, nature of the breach and information.
Your complaint will be handled with care and in a timely fashion by a member of our business. We will respond to your compliant within a reasonable timeframe, which is usually within thirty (30) days. We may escalate your complaint to an external dispute resolution scheme or to the Office of the Australian Information Commissioner.
Opt-out
If, for any reason, you would like to be removed from our mailing lists, please email or fax us and clearly state your full name and address as it appears on the communication piece you received from us.
Data-security
We are committed to ensuring the security of your personal information and we will take all reasonable precaution to protect this information from loss, misuse or alteration.
Changes to statement
We may make changes to this Privacy Policy from time to time for any reason. We will endeavour to publish these changes on this website in a timely manner.
Contact us
Collection of information
We collect personal information such as title, name, and contact details (address, phone, fax and email) from the forms on this website, via email, in hardcopy at our business premises and in the conduct of our business generally, including when we travel or meet with customers outside of our business premises. We collect this information from:
- customers, potential customers and those persons requesting quotes, costs estimates and making enquiries
- job applicants and business associates
- visitors to our premises and website
- our employees, contractors and suppliers
- others we come into contact with.
In some instances, we also collect information on your occupation, age group and interests, and where you have been referred to us from.
We only collect sensitive personal information, such as your date of birth, and financial information, when you knowingly provide it. For example, we may request personal information from you when you:
- Contact us for further information
- Request a quote from us
- Participate in surveys and other types of research
- Subscribe to our mailing list
- Register your details on our website
- Ask for a costs estimate
- Submit a job application or résumé
Other info we may collect
For statistical purposes, we collect anonymous information on website activity (such as top pages viewed, the number of pages viewed, the number of sessions, popular session times). We use this data to evaluate our website performance and to improve the content we display to you. We may use cookies for collecting user information on our website.
To evaluate the effectiveness of our online advertising, we may use third parties to collect statistical data.
How we use your info
We use your information to better understand your needs and provide you with better services. Specifically, we use personal information to:
- provide advice and conduct work on your behalf
- deal with your queries, enquiries or customer service issues
- provide you with support or related services as required from related entities or partners
- maintain and develop our computer and business systems
- keep you up-to-date with information we think would be of particular interest through a variety of channels (you will be able to “opt-out” from this activity at any time)
- plan and conduct business development or research purposes
- comply with our legal obligations
Use and disclosure of personal info
We use and disclosure your personal information to other people and organisations when any of the following apply:
- they are employed by us
- they are your authorised representatives
- they are our professional advisors
- they are regulated or authorised by law to collect or use the information
- we have your consent to share the information
- we need to share your information in order to provide you with the service you have requested
- we need to send your information to companies that provide a service us in the course of our business
- we are required or authorised by law to disclose the information
We do not sell your personal information, contact details or any client databases to any third parties for market research or contact purposes. We do not sell or give out personal information to overseas organisations or agencies.
Use of cookies
The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customise the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
How we store your info
We are committed to ensuring that your information is stored securely and that the information’s integrity is maintained. Information transmitted through our website and via email is done so through secured and encrypted technologies, and stored on secured severs, both in Australia and overseas.
Due to the use of secure cloud servers it is possible that your personal information may stored or transmitted overseas. Due to the nature of email and other electronic and data communication it is impossible for us to provide a list of all of the countries that your information may travel through before reaching a cloud server. Your information is not likely to be disclosed overseas.
We may also store or copy your information in hardcopy.